March 19, 2015 Chris Jolma

MTB Moving Guide Section 1 — Decide How To Move

Section 1: Decide How You’ll Move

(This post is part of our “Moving Guide” series. To get back to the table of contents, go here.)

When you know you need to move, you have basically two options:

Do it yourself

Hire someone else to do it for you.

We completely understand the trepidation people feel when people consider hiring a moving company. After all, who hasn’t heard the horror stories? Movers sometimes hold people’s belongings hostage once they get them on the truck in order to charge more…they charge hidden fees for things they clearly said they wouldn’t…they show up late because their meeting with their parole officers ran long…

On the other hand, if you’ve done it a few times already, you know that moving yourself could be an all-day or multi-day affair. Getting sweaty is a given. Sore muscles – oh yeah. The inconvenience of renting a truck is no fun. You may just find yourself beginning to rationalize that, hey, at least movers are EX-cons…

So, here are our totally unbiased things to think about when considering your options.*

*Just kidding — we’re totally biased.


Moving Yourself

Renting a truck

Renting your own truck to move has its pros and cons. It allows you to move at a leisurely pace, but do you really want to spend 15 hours or more moving your home?

Also, do you feel comfortable driving a moving truck around the city? Trust me – it’s not that bad. Just take it slow, use your mirrors, and drive like a granny. Above all:

WatchClearance

Low bridge!

Watch your clearance!

If you do elect to rent a truck and do it yourself, we recommend making yourself a nuisance with the rental company. They probably — probably — keep reservations the majority of the time, but when I started out, I was left high-and-dry on more than one occasion when I was renting trucks 100 percent of the time, particularly with one company. I’d make a reservation a few days in advance only to discover that the local branch had already rented all of their trucks for the day. So, check in at least once you’ve reserved your truck.

Here are some things to to be aware of when renting trucks:

Rates: These will vary depending on the time of month and the time of year, as well as availability. Since it can vary wildly, it’s tough to give a range, but expect between $30 and $150 for the bare bones daily rate. The $29/day rate some places advertise? Yeah, maybe if you catch them at the right time. The most in-demand (and therefore most expensive) times to rent are between late March and early September. The end of every month, no matter what time of year, will see a higher demand, and therefore higher rate. Whatever the case, you’ll get a better rate if you book a truck well in advance.

 Mileage: Remember – you’ll be charged mileage from the second you leave the rental place until you return the truck, NOT just for the distance between your new and old places.

Age requirements: In most cases, anyone 18 years or older with a valid driver’s license can rent a truck. (Scary, isn’t it — we pros have to be 24 years old or older, but any “kid” can walk in and get a 26-foot death machine…)

Supplemental insurance: These companies will ask if you want to buy their supplemental liability insurance. I know you’re probably feeling tapped out with all the other moving expenses, but this can be a big one. Definitely get it. In the picture above, without supplemental liability insurance, that customer could be on the hook for well over $4,000.

Extra expenses: A rental truck does not come with moving pads or blankets, tie-downs, bungee cords or dollies and hand-trucks. These are all extra expenses. Most places (like U-Haul) offer a fantastic daily rate, but they hit you with exorbitant mileage costs.

Gas: There’s also gas to take into account which, these days, isn’t terrible, but let’s face it — these trucks aren’t the most fuel efficient in the world.

Height restrictions: It blows my mind that anyone can walk into a rental agency and get a 13-foot-high vehicle and aim it toward the city. There are bridges lower than that all over the place! And I have never been given a warning that you can’t take certain roads with a big truck, such as the GW Parkway or the Clara Barton Parkway. So, for the love of all that is holy, please watch for height warning signs:

HeightSign

The bottom line: rental companies advertise some great rates, but that’s just the tip of the iceberg. Unless you get an unusually good rate, a rental truck is almost certain to cost you more than whatever a moving company initially advertises, often more.

There are other factors/costs to consider:

Time

What’s your time worth to you? If you read the “gurus,” they have all kinds of ways of putting a numerical figure on your time. Even if you don’t know that your time is worth $X/hr or day, moving yourself will undoubtedly make a withdrawal from your temporal account. This is why the majority of our customers hire us — we give them back their time. While this is hardly rocket surgery, there is a skill set involved, and with the combined experience of thousands of moves, we have it as close to a science as we can get.

Many people are tempted (once) to skip a rental truck altogether and move everything by themselves. It’s an option, and yes, often cheaper — until you put a dollar figure on the value of your time. I’ve done it myself, both before and after I started this company. One four or five-hour moving block is far more preferable than dozens of hours spread out across several days of your “free” time after work and on weekends.

Injuries

And, of course, even the most physically fit people can still get hurt. One wrong lift and you’re out of commission. I was getting out of the family car a couple of years ago and twisted the wrong way. I was in a back brace for two weeks. One guy on our crew was impossibly fit and built. He was injured on the job and hasn’t worked for more than a year. All he did was pick up a box the wrong way.

Having friends and family help

Finally, having friends or family help out often works out just fine, but let’s face it, moving day is often considered to be more of a party than a job. The professionals that work for MTB can do a typical move in at least half the time that it would take your buddies. Maybe because we crack open the beer at the end of the day instead of during the move…


 “This may, indeed, be one of the most well-deserved five-star streaks on Yelp. When it comes to labor, you get what you pay for. You can forget that maxim with My Truck Buddy where you’ll be getting a lot more.”

–Jaclyn S. on MTB’s Yelp page


Hiring Movers

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David and Chris, waiting for your call. (Not the best marketing strategy, but hey, it’s something we can manage…)

Naturally, we want you to use MTB, but in case you don’t (or we’re booked), here are some things to consider to avoid moving day chaos and surprise expenses.

Do your research — before filling out estimate request forms

Most moving companies ask you to fill out an online form for an estimate. If you do a lot of shopping around, that can be a LOT of writing. Sure, you can use the same copy over and over, but you’ll still be doing a lot of copying and pasting. Instead, it’s much better to choose two or three top-notch companies and start there. We recommend Yelp.com, of course (not just because of our 500+ 5-star reviews), but another good resource is Angie’s List. Sites based on word-of-mouth are usually pretty good. And if your Top 3 candidates are all booked, ask them for referrals – good companies tend to know who the other good companies are.

You’ll often see a mix of reviews on these sites. Some good, some bad. In general, if there’s more good than bad, you’re probably fine. The closer you get to 50/50, the more you might want to be cautious. On the other hand, if they have nothing but positive reviews, be wary. I do know of a few companies that “cook the books,” so to speak, and manipulate the rankings. We don’t do that A) because it’s wrong, and B) because we want our merits to shine through. Every one of our reviews on Yelp and Angie’s List are 100% genuine.

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Some of our awards…

 

Also, ask your friends and family in the area and back up their opinions with a little research online. People tend to remember their movers — either because their experience was a nightmare or because they exceeded really low expectations.

You get what you pay for

Shady Movers 1There are numerous moving websites where cut-rate moving companies advertise. They usually offer unbelievably good rates compared to bigger, more established companies. $55 per hour for three men and a big truck? Sounds great, right? Well, it’s usually too good to be true – these types of companies usually charge a minimum regardless of how small your job may be. And then there are the hidden fees. We once pulled up to a loading dock where someone else’s customer was crying near the “other guys’” moving truck.

“They measured the distance from the truck to the elevator,” she said through her tears. “They said there was another fee for something called a ‘long carry.’”

By our estimate, it was maybe 25 feet. $125 extra for that?  Yeah.

“Lowest rate” usually means “too low.”

MTB exists to serve that market between the do-it-yourself move and the “Big Guys.” To appeal to that market, we have to keep our rates as low as possible. And if you’re a legal company, your overhead is massive. (As of this writing, bare minimum monthly overhead for us is around $30,000.) So, these guys who have one truck in their fleet, charge around $60/hr, and claim to be licensed, insured, and paying taxes? No way. I handle our finances and see what it takes to run a legitimate moving company. The costs are astronomical.

Shady Movers 2

“Prices are subject to change.” Yeah — often after your stuff is on their truck!

 

Why is this important? You have to ask yourself whether you’d trust guys who willingly or perhaps even ignorantly fail to “pay their dues” to move your things. If they’re not paying for workman’s compensation insurance, for example, that says they don’t even care about their own guys. If they don’t care about the guys working for them, what does it say about whether they care about you?

Whatever you do, don’t put down a deposit unless you’re absolutely satisfied that the company you chose has your best interests in mind. You’ll likely never see that deposit again.

Questions to ask potential moving companies

  • What are your rates?
  • How and when “does the clock start?”
  • Do you charge for travel time? (This means travel TO your current residence and sometimes even from your NEW residence back to their headquarters).
  • Do you have a minimum? (It’s very common for companies to charge for a minimum number of hours even if the job takes less time. It’s a legitimate practice designed to help cover the costs of getting men and equipment to the job site. Rates vary.)
  • Are you licensed and insured?
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